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--- It's September 30th, and I STILL don't have my damn helmet! (http://www.gatchamania.net/threadid.php?threadid=3422)
Posted by AllentownDarkWater on 30-09-2010 at 16:38:
It's September 30th, and I STILL don't have my damn helmet!
And those scumbags told me I'd have it by the end of the month. God damn it. NYAF starts next Friday. I emailed them, and they said "Oh don't worry! We'll ship your helmet out before October 8th." Oh, gee. Thanks! By then it will be too late. Assholes.
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Banned
Posted by gatchgirl on 30-09-2010 at 17:45:
don't know what NYAF is, but I hope you get your helmut by then
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Posted by amethyst on 30-09-2010 at 18:12:
If you have proof that it was supposed to be delivered before the end of September, send them a letter canceling the order and requesting a full refund unless the product is delivered within 48 hours.
Also, remember that while it may not be in time for your current plans, you could use in in the future.
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Posted by AllentownDarkWater on 30-09-2010 at 18:26:
Called them up today. They said it won't be able to ship until at least Tuesday, and that it should be here by Thursday, October 7th. But who knows if they're 100% accurate.
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Banned
Posted by Madilayn on 30-09-2010 at 20:15:
Make sure you get the name of the person you spoke to. As Ame said - dig out your original order and check when they gave the shipping dates.
Just remember - the most important thing is to remain calm when you make a complaint.
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Posted by Transmute Jun on 30-09-2010 at 20:25:
EVen if the helmet doesn't arrive in time, you can still wear the rest of the costume and look great!
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Posted by AllentownDarkWater on 30-09-2010 at 20:51:
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The receipt didn't say when it will ship. I ordered it back in August. I paid $200 plus $45 shipping, so I hope they don't fuck it up!
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Banned
Posted by amethyst on 30-09-2010 at 22:13:
Companies should either put shipping dates on receipts or have a posted shipping policy. $45 sounds like you are either dealing with an oversea's company (you can forget having it on time if it has to go through customs) or paying for bulky freight shipping. Keep pestering them, but do it politely. If the product arrives after stated shipping either on receipt or per company policy, you can always ask them to refund the shipping price.
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Perspective Alters Reality
Posted by Springie on 01-10-2010 at 00:36:
Hope it comes soon!
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Posted by AllentownDarkWater on 01-10-2010 at 01:46:
They're headquarters is located in California, but I thought I heard them say that they're made outside the USA.
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Banned
Posted by gatchamarie on 01-10-2010 at 11:51:
The best of luck! Last Christmas, I've ordered a costume for my son, which he had to wear during a play, from overseas! After a lot of days, full of anxiety, during which there had been no sign of it, it arrived just a day before the play! ... so ... there's always hope! Even if you end up with an upset stomach after all the waiting!
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